Delivery & Returns
We offer FREE standard UK delivery on all orders over £39.99. Orders will be sent using Royal Mail 2nd Class delivery service. Orders will be despatched within 2 working days following placement of the order. Royal Mail 2nd Class can usually be expected within 2-4 business days following despatch. Please note that this is not a tracked service.
2nd Class Royal Mail costs £3.00 on all orders up to £40 or you can upgrade to 1st Class Royal Mail which costs £4.50 and takes 1-2 working days following despatch. Please not these are not trackable services.
You may also upgrade to Next Day delivery for £8.95. Please note that orders must be received by 1pm Monday to Friday to ensure despatch that day. Does not include bank holidays. Orders placed on Saturday or Sunday and requiring Next Day delivery will be despatched on the next working day. Next Day deliveries will be made by Royal Mail Special Delivery.
Wholesale or high value orders will be sent via DPD. We will forward any tracking information via email once we have despatched your order.
International orders will be charged at £15 regardless of where in the world the order is sent.
International orders will be despatched within 1-3 working days following placement or the order. All international orders will be sent via Royal Mail on a “tracked and signed” basis.
We want you to be over the moon with your purchase from Calon Candles!
If you would like to return your item then please send it back to us via a trackable delivery service and we can then proceed with a refund. Please note that we can only accept returned items that are unopened and unused.
If you have received an item that has been damaged in transit or does not arrive in the state it should then please take a photograph and email to us at email@example.com and we can proceed with arranging a refund or replacement.